Common forms of communication
- speaking / talking face-to-face / talking on the phone
- sending a text / texting
- sending / writing a letter (snail mail)
- sending / writing an email
- using an instant messenger service
- social networking
Non-verbal forms of communication
- lip-reading
- using body language
- using sign language
- using hand gestures / signals
- using facial expressions
Informal utterances
- Give me a call
- Call me
- Send me a text / an email
- Text me / email me
- Drop me a line (letter/email)
- Give me a buzz (call)
- Keep / Stay in touch
- I’ll be in touch
Other forms of communication
- making / giving a speech
- giving a presentation
- presenting /facilitating a workshop
- speaking in public / public speaking
- giving a lecture
- giving a seminar/talk
Reasons for communicating
- giving a demonstration / demonstrating
- giving instructions / instructing
- asking for / giving directions (directing)
- asking for / giving advice (advising)
- making a complaint / complaining
- making small talk / building social relations
- exchanging views / opinions
- gossiping
Business communication
- writing a report / proposal / recommendation
- participating in a call conference
- participating in a video conference
- giving a presentation
- holding a meeting
- chairing a meeting
Effective communication skills
- maintaining eye-contact
- projecting your voice
- varying your intonation
- punctuating your sentences
- emphasizing / repeating key words
- engaging the listener
Uses of the internet for communication
- sending emails
- sending text messages
- tele-conferencing
- video conferencing
- online chatting
- social networking
- blogging
- posting messages on forums
Advantages
- offers immediate /instant communication
- cheaper than phone calls / face-to-face meetings
- allows global communication without the need to travel
- more convenient / people can communicate on-the-move
- allows friends and family overseas to stay connected
- gives everybody the chance to have a public voice
Disadvantages
- people may lose face-to-face/real social skills
- people may spend less time socialising face-to-face
- people may become more introverted
- people may become addicted to social networks
- people may not be communicating with the people they think they are
- people spend too much time in front of a screen
Technology and Education
- interactive whiteboards
- e-learning
- online degrees
- self- study
- online tutor/class
- blended learning (online + face-to-face)
Advantages
- offers more flexibility for the learner
- allows people in rural areas to have the same study opportunities
- cheaper for students (no travel / accommodation costs)
- students u0026amp; teachers are less bound by time and space
Technology and Work
- automated processes
- automated manufacturing
- automated customer service
- high-tech computer systems
- computerised filing / administrative systems
- huge databases /data-storage
Disadvantages
- has made some jobs redundant
- gives customers less personal service
- requires staff to be technically skilled
- may cause security issues /files may be lost
- requires a lot of investment
- breakdowns in the system may cause severe problems
