To prepare effectively for your situational interview, try to think about different situations you’ve been in at work in the past, to help respond to each of the questions below. Try to write some ideas/brief notes next to each question.
When you prepare your answer, try to follow the STAR method:
- Situation – describe the situation that you were in or the task you needed to complete and describe it as a specific event.
- Task – what goal were you working towards?
- Action – describe the action you took to address the situation, what you were thinking and specifically explain what you did and what you contributed.
- Result – describe the outcome of your actions and don’t be shy about talking yourself up e.g. What was the result? What did you accomplish? What did you learn?
- Tell me about a time you’ve used written/verbal communication skills effectively.
- Can you describe an occasion where it was important for you to clearly and accurately convey a message or information? What steps did you take to ensure the information or message was understood?
- What examples can you offer of instances where you have been responsible for producing and/or maintaining accurate records, reports and documentation?
- Tell me about a time when you have been in a difficult/stressful situation or had a problem you had to deal with. How did you manage during and after?
- Can you give an example of when you worked with others to achieve a successful outcome? What was your contribution to the team effort?
- Can you give an example of where you have improved an existing practice, process or service?
- Can you provide an example of where you have successfully dealt with an issue which was confidential and/or sensitive in nature?
- Tell me about a time when you faced conflicting priorities. How did you manage your time?
- Do you have an example of a time when you have applied new technology or information in your job? How did it help the company?